Covid 19 Faq

Covid-19 Frequently Asked Questions

We understand that you may have some questions about staying at Celtic Haven over the next few weeks and months, so we've put together a small FAQ to help shed some light on what a holiday at our resort will look like when you next visit.

We hope that you find this useful, if you have any other questions or want more information from our staff then please feel free to call us on 01834 870 000 or by emailing us via welcome@celtichaven.co.uk.

When do you re-open?

Subject to confirmation from the Welsh Government, we are expecting to re-open on Saturday 11th July.

What measures do you have in place to keep me and my family safe?

We have implemented numerous activities to ensure we deliver as safe an environment as possible for both our guests and our staff.

All staff members have undergone training to ensure that they are aware of the health and safety standards required once we re-open.

We have also implemented an enhanced cleaning schedule in our properties, using specialist products to ensure that our accommodation is meticulously cleaned before guests arrive and after departure.

Hand sanitiser is available in all communal areas to facilitate good hand hygiene and we have also introduced signs and markers to ensure that two-metre social distancing is observed.

How will I get into my cottage?

The Celtic Haven team will be doing their utmost to ensure social distancing is adhered to.

As a result, all paperwork will be put in your cottage ahead of your arrivals and keys will be left secure in the cottage's individual key box - which you will be given the code to ahead of your arrival.

All keys and key boxes will be disinfected before you arrive.

Will the restaurant be open?

At present, the restaurant is closed until further restrictions are lifted by the Welsh Government.

However, if you are looking to enjoy some food in your holiday cottage then you'll be pleased to learn that we will be offering a fish and chips takeaway from Lydstep Beach Holiday Park.

There are also lots of great restaurants and food service providers in the area that offer contactless payment, deliveries and collections - you'll find the details of some of these in your cottage's welcome pack!

Feel free to speak to our Welcome Centre staff if you'd like to learn more.

What about your other facilities?

Currently, our pool, play park and gym are closed until we are told we can open them to the public.

However, you can still enjoy our golf course (open for guests to play on between 09:00 and 14:00) and the tennis courts - so long as you remain socially distanced!

Our spa is now open with a reduced menu - you can find more via our spa re-opening information page.

Are the hot tubs at Headlands House and Manor House available?

Sadly these are not available for guests at present but we will be endeavouring to get them up and running at the nearest possible opportunity.

Unfortunately, we cannot put a timeframe on this at present and apologise for any disappointment caused.

I need to cancel my holiday as a result of the Covid-19 pandemic, will I get a refund?

We understand that these are difficult times for everyone and that you may not be able to come on holiday as a result of the Covid-19 pandemic.

If such a scenario should arise for you then we will be happy to hold your booking and transfer it to another date that suits you, subject to availability.

If this is not possible then we will provide you with a full refund of the cost of your holiday.

If you need to transfer or cancel your holiday, please contact our Welcome Centre team at the soonest possible opportunity.

Can we go on the coastal path?

This information is subject to change but the Pembrokeshire Coast Authority currently offers the following advice:

  • Only use country paths in your local area
  • Keep to the path
  • Practice social distancing
  • Plan your walk
  • Respect residents and landowners
  • Keep dogs on leads
  • Close gates to prevent sheep and cattle escaping
  • Be vigilant with hand washing and hygiene

You can see the latest advice on their website.

Is there anything else I need to know?

If you are travelling to us from England or further afield then it is important that you're aware that the rules surrounding Covid-19 are slightly different in Wales to other parts of the UK.

You can find the latest advice from the Welsh Government here.

This page was last updated 10:40 29/07/20 and is subject to future changes.